Welcome to Musk Al Suroor. These Terms & Conditions apply to your use of www.muskalsuroor.com and purchases made through our website. By using the website or placing an order, you agree to these terms.
You may use our website only for lawful purposes. You must not impersonate another person, attempt to gain unauthorized access, or interfere with the website’s security or operation.
We aim to describe and display our perfumes accurately. Product colours and packaging may appear slightly different in person due to screen settings or batch variations.
Prices, product descriptions, and availability may change without prior notice. The price shown when you place your order will apply, subject to correction of any obvious error.
All orders are subject to confirmation and product availability. We may contact you to verify an order or cancel it if a product is unavailable, a pricing error has occurred, or we reasonably suspect fraudulent activity.
We currently accept Cash on Delivery (COD) only.
We deliver across Pakistan through courier partners. Orders are typically dispatched within 1–2 business days, and delivery usually takes 2–5 business days after dispatch, depending on your location.
These are estimates. Courier delays and circumstances beyond our control may affect delivery times. If you have a delivery concern, please contact us so we can help.
You may request a return within 15 days of delivery, provided that:
Delivery charges are non-refundable, except where applicable law requires otherwise. Once we receive and inspect the returned item, eligible refunds will be processed within 4–5 business days.
Please contact us on WhatsApp before sending a return so we can provide return instructions. Your rights under applicable consumer protection law remain unaffected.
The text, graphics, logos, product images, videos, and branding on this website belong to Musk Al Suroor or are used with permission. You may not copy or use them for commercial purposes without our written consent.
Please use perfumes as directed. If you have sensitive skin or known allergies, test a small amount before regular use and stop using the product if irritation occurs.
To the extent permitted by law, Musk Al Suroor is not responsible for losses arising from improper use of a product or events beyond our reasonable control. Nothing in these terms limits any responsibility or consumer right that cannot legally be excluded.
We use customer information to process orders, arrange deliveries, and respond to enquiries. For more information, please read our Privacy Policy.
These terms are governed by the laws of Pakistan. Any dispute will be handled in accordance with applicable law.
For questions about these terms, an order, or a return, contact Musk Al Suroor:
WhatsApp: +92 300 1128 047
Website: www.muskalsuroor.com
