Last updated: 24 September 2026
At Musk Al Suroor, we respect your privacy. This policy explains what information we collect when you visit www.muskalsuroor.com, place an order, or contact us, and how we use and protect it.
When you place an order or contact us, we may collect your name, phone number, delivery address, email address if provided, order details, and any information you share in your messages.
Our website may also collect technical information, such as your IP address, browser type, device information, and information collected through cookies.
We use your information to:
We currently accept Cash on Delivery (COD). We do not ask for payment card details when you place an order through our website.
If a refund is approved, we may ask for the bank account or mobile wallet details needed to send it. We use those details only to arrange the refund and keep any records required for that purpose.
We share the information needed to deliver your order, such as your name, phone number, and address, with our courier partner.
Information may also be processed by providers that help us operate the website or communicate with customers, such as our website hosting provider and WhatsApp. We may disclose information where required by law.
We do not sell your personal information.
Our WordPress website may use cookies needed for its basic operation and, if shopping features are enabled, to remember items in your cart and support checkout. You can manage cookies through your browser settings, although disabling some cookies may affect how the website works.
Any optional analytics or advertising cookies used on the website should be explained here before they are enabled.
We keep order and customer support information for as long as needed to fulfil orders, manage returns or disputes, and meet applicable legal and accounting requirements. We then delete or anonymise information when it is no longer needed, where reasonably possible.
We take reasonable steps to protect the personal information we hold and limit access to people who need it to manage orders and provide support. No website or method of electronic communication can be guaranteed completely secure.
You may contact us to ask what personal information we hold about you or to request a correction or deletion. We will review your request and respond in accordance with applicable requirements. Some information may need to be retained for legal, accounting, or order record purposes.
If you contact us through WhatsApp or follow a link to another website, that service’s own privacy practices may apply. Please review its privacy policy for details.
We may update this policy when our website, services, or information practices change.
For privacy questions or requests, contact Musk Al Suroor:
WhatsApp: +92 300 1128 047
Website: www.muskalsuroor.com
